Find answers to our most commonly asked questions below, or contact us if you need more help!
Frequently Asked Questions
All orders are sent by standard Royal Mail (signed for).
UK deliveries 1-3 working days.
Standard Postage Prices (UK)
Orders up to £14.99 = £2.99
Orders from £15 up to £34.99 = £3.99
Orders from £35 up to £99.99 = £4.99
Orders over £100.00 = Free
Orders up to £39.99 = £5.99
Orders from £40 up to £99.99 = £10.99
Orders over £100 = £16.99
Orders usually sent within 2-3 working days- orders received after 2 pm on a Friday will not be processed until the following working day.
Please note that although orders can be taken online over the Christmas and the New Year period there will be no deliveries during this time.
All our leotards and skirts have been tested for washing. Wash at low temperatures and do not tumble dry. Please check the washing instruction labels attached to the clothing.
All returns must be sent within 28days to:
17 Seafield Road
For either an exchange or refund. However, if there are any picking errors on our part please inform us within 48hours of receipt of order. The items must be sent postage paid, we recommend standard recorded post, as we cannot accept responsibility for mislaid return packages. All items for exchange or refund must be sent, as new, in re-saleable condition with original packaging and receipt of original order. This does not affect your statutory rights.
PayPal securely processes payments for Twinklesteps Limited. You do not require a PayPal account to pay for your order. After placing your order you will be redirected to a PayPal payment page, please select the option of using either your PayPal account or choosing the option of not having a PayPal account and paying with your debit/credit card.
Twinklesteps limited is committed to respecting your privacy and treat all information provided as private and confidential. We will only use the information supplied by you for the purpose of processing your order and the delivery of your goods. We will only contact you if you have asked us to keep you informed about any of our products.